POLICIES

HOW TO PURCHASE YOUR ROBERT LEE MORRIS JEWELRY

 

Our Online Shop is available 24 hours a day. Please make your selections on our Online Shop, and then follow the onscreen directions. Your total shipping charges are automatically computed during checkout. You will be able to see shipping charges prior to the completion of your order. Once your order has been completed, you will receive order acknowledgement via e-mail.

 

PAYMENT METHODS

 

We accept  Visa, Mastercard, and American Express.

 

HOW LONG WILL IT TAKE MY ORDER TO SHIP

 

Orders placed before 12pm EST will be shipped the same business day excluding Saturdays, Sundays and Holidays. Select shipment method during checkout whether it be GROUND, 2ND DAY AIR or NEXT DAY AIR. 

If you have questions regarding shipment please contact hfialkoff@haskelljewels.com

Our business hours are 11:00 am -5:00 pm Eastern Standard Time, Monday through Friday.

 

SHIPPING METHODS

 

We ship to all US cities via UPS and offer 3 shipping options.

  • Ground - 5 to 7 business days
  • 2nd day - 2 business days
  • Next day - Next business day

 

Also please note: PO Box addresses are not accepted as shipment address.

 

I NEED TO CANCEL/CHANGE MY ORDER

 

All orders placed through the website are firm, once you complete the checkout process. However, we will do our best to accommodate you if you need to make changes. Please contact customer service by 12pm EST.

 

HOW TO CONTACT US

 

Ordering & Online Ship  

 

hfialkoff@haskelljewels.com

Shipping inquiries & status of your order

 

hfialkoff@haskelljewels.com

Office Hours

 

212.764.3332  (Monday to Friday 11:00am-5:00PM EDT)

Press inquiries

212.764.3332

hfialkoff@haskelljewels.com

 

TERMS

 

Robert Lee Morris LLC reserves the right to cancel any order in full or in part for any reason whatsoever. We do not share customer information or e-mail addresses with anyone.

 

RETURNS

 

We will gladly exchange or  issue you a credit  within 14 days of purchase. Items must be returned in new, unworn condition with tags still intact. Exchanges and Returns will be subject to shipping charges.

 

When returning items through the website you will receive a website credit that can be used on the website.

 

Same return policy applies to Items received as gifts.

 

All Sale Merchandise is Final.

 

Please note: We only process returns and exchanges that were purchased through the online store. Jewelry purchased from specialty or department store must be returned to the store in which it was purchased.

 

PROCESS FOR RETURNS:

  • Email hfialkoff@haskelljewels.com or call 212.764.3332 for a RMA # (we will not accept any returns without it).
  • You will be given the mailing address  with the RMA #.
  • Securely pack the piece of jewelry with the copy of your packing list, and clearly write the RMA# on the exterior of the box. We recommend Fed Ex/UPS for security of return.

 

REPAIRS

For all repairs, please email  hfialkoff@haskelljewels.com to discuss the nature of the repair so we can best remedy it.

 

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